Community Guidelines
Closur works because people show up with honesty and care. These guidelines are how we protect that.
Last updated: April 15, 2026
✓ Do
- ◆Write with vulnerability and honesty
- ◆Address letters by relationship, not name
- ◆Light candles and leave kind replies
- ◆Report content that violates guidelines
- ◆Support others without giving unsolicited advice
✗ Don't
- ◆Include real names or identifying details
- ◆Harass, threaten, or target individuals
- ◆Post graphic or explicit content
- ◆Encourage self-harm or dangerous behavior
- ◆Spam or post promotional content
"There are things you never got to say. This is where you finally say them."
Closur exists for one reason: to give you the closure you never got. The conversation that ended too soon. The words you swallowed. The letter you wrote and deleted. The things you still think about at 2am — not because you're broken, but because they mattered.
This is your space to say it out loud, finally. To the person who left. To the version of yourself you had to let go. To anyone you never got to finish things with. You don't need their permission. You don't need them to read it. You just need to say it.
Healing
Writing what you couldn't say is its own kind of medicine.
Empathy
Reading someone else's pain and recognizing your own.
Honesty
The kind that's only possible when no one knows your name.
Closur thrives when people show up with their whole, messy, complicated selves. Here's what we love to see:
Vulnerability
Write the thing you've been afraid to admit. The letters that make your hands shake a little are usually the ones that matter most.
Lighting Candles
When a letter moves you, light a candle. It's a small act that says "I see you. I felt this too." It costs nothing and means everything.
Whisper Replies
Leave a gentle reply when you have something meaningful to offer. Not advice unless asked — just presence. "Me too" is sometimes the most powerful thing you can say.
Growth & Complexity
Letters don't have to be sad. Write about joy, gratitude, forgiveness, or the strange peace that comes after grief. All emotions belong here.
Following & Community
Follow writers whose words resonate with you. Build a feed that feels like a conversation with people who understand.
Sharing Your Letters
Share your letters as images on social media if you want. Your words might reach someone who needs them.
Anonymity is a privilege, not a shield. These rules exist to protect everyone — including you.
No Real Names
Zero toleranceNever include the real full name of an identifiable person in your letter. Address by relationship: "To my mother," "To my ex," "To my old friend." This protects both you and them.
No Harassment
Zero toleranceLetters are for processing your own feelings — not for targeting, intimidating, or repeatedly attacking a specific person. If your letter is designed to hurt someone, it doesn't belong here.
No Doxxing
Zero toleranceNever share identifying information about another person: their address, workplace, phone number, school, or anything that could be used to locate or contact them.
No Graphic or Explicit Content
Zero toleranceSexual content, graphic violence, or disturbing imagery is not permitted. Closur is for emotional expression, not shock value.
No Encouraging Self-Harm
Zero toleranceYou can write about your own struggles with mental health — that's valid and important. But content that encourages, glorifies, or instructs others in self-harm or suicide will be removed immediately.
No Hate Speech
Zero toleranceContent that attacks people based on race, religion, gender, sexuality, disability, or national origin has no place here.
No Spam
ModeratedRepetitive posts, promotional content, or letters that exist only to drive traffic elsewhere will be removed.
No Impersonation
ModeratedDon't create an account pretending to be another Closur user, public figure, or organization.
Closur is a place where people process real pain. We take that responsibility seriously.
Writing about difficult experiences
You can write about grief, depression, anxiety, trauma, suicidal thoughts, or any other difficult experience. These letters are often the most important ones. What you cannot do is use your letter to encourage others to harm themselves or provide instructions for doing so.
🆘 If you're in crisis right now
Closur is not a substitute for professional mental health support. If you're struggling, please reach out to a qualified professional.
Our community is the first line of defense. If you see something that violates these guidelines, please report it.
Find the flag icon
Every letter and reply has a flag (🚩) icon. Tap it to open the report dialog.
Choose a reason
Select the category that best describes the violation: harassment, hate speech, self-harm, spam, doxxing, or other.
Add context (optional)
If there's something specific we should know, add a note. This helps our team act faster.
We review within 48 hours
Our moderation team reviews all reports. Urgent reports (threats, self-harm) are prioritized.
Your report is anonymous. The person you report will never know it was you. False reports made in bad faith may result in action against your account.
For urgent safety concerns, email safety@closur.app directly.
We believe in proportional responses. Not every mistake deserves a ban. Here's how we handle violations:
Content Removal
First-time or minor violationsThe offending letter or reply is removed. You may receive an explanation via email.
Warning
Repeated minor violations or a single moderate violationA formal warning is issued. Your account is flagged for closer review.
Temporary Suspension
Serious violations or continued behavior after warningsYour account is suspended for 7–30 days. You cannot post, react, or reply during this period.
Permanent Ban
Severe violations (doxxing, threats, CSAM, coordinated harassment)Your account is permanently terminated. All content is removed. You may not create a new account.
Appeals: If you believe a moderation action was taken in error, email appeals@closur.app within 14 days. We review all appeals fairly.
These aren't rules — they're suggestions from people who've been here a while. The letters that resonate most tend to follow them naturally.
Write to one person
The most powerful letters are addressed to a single person. "To my father" hits differently than "To everyone who ever hurt me."
Be specific
Specific details create connection. "The way you always left the porch light on" is more moving than "you were always there for me."
You don't need a resolution
Letters don't have to end with forgiveness or closure. Sometimes the most honest ending is "I still don't know how I feel."
Whisper replies are gifts, not debates
When you reply to someone's letter, you're entering their emotional space. Lead with empathy, not advice. Ask before you offer solutions.
Candles over comments
Sometimes a candle says more than words. If you don't know what to say, light one.
"Be the kind of presence you needed when you were hurting."
Questions about these guidelines? community@closur.app